Returns

Returns & Refunds for online sales - We sell products of the highest quality. We are authorised dealers for all of the products that we sell, so you can be safe in the knowledge that when you buy from us you are getting the full manufacturer warranty and after sales service. On the rare occasion that a product supplied by us is faulty, develops a fault, is damaged on arrival or is simply unwanted, here is what to do:

Change or Cancel an Order - If you wish to cancel or make changes to your order please our sales team on 020 8370 1820 or hello@poundstv.co.uk, we will be happy to change or cancel your order as long as it has not been dispatched.

If your order has already been dispatched or delivered, follow our Unwanted Product Returns within 14 days procedure.

14 Day Money Back Guarantee - If for any reason you are not satisfied with your purchase within the first 14 days of receiving your order then simply return the product to us. The product must be returned in its original condition, with undamaged packaging and unused for a full refund. We will give you a full refund, not a credit note. Your satisfaction is our main priority.

We will not refund the delivery charge and you will be liable for the delivery charge when returning the product. If you have opened the box to examine the product you must have done so without damaging or marking the product in any way.

Unwanted Product Returns within 14 days - If you are not satisfied with your purchase and wish to return the product back to us we will be happy to provide a refund or replacement.

The unwanted product must be returned in its original and undamaged packaging with all the accessories. Returns must be made within 14 days of receipt of the product.

If the product is not returned in its original packaging, is damaged or has any accessories missing, we reserve the right to refuse a refund or charge for the missing accessories.

We will not refund the delivery charge and you will be liable for the delivery charge when returning the product follow our Returns Procedure to return the product.

Return of faulty goods within 28 days - If your product is faulty when you receive it or develops a fault within 28 days of purchase, we will offer you a full refund or a replacement. This does not apply to faults caused by accident, neglect, misuse, dropping, damage resulting from exposure to sand and water or failure to follow manufacturer's operating instructions. The fault will have to be verified by us or our service agents or the manufacturer of the product which can take a few days.

Once the fault is confirmed you will have a choice of a replacement, free repair or a full refund.

If you require a refund then the product must be returned in its original and undamaged packaging with all the accessories and instruction manuals. If the product is not returned in its original packaging, is damaged or has any accessories missing, we reserve the right to refuse a refund or charge for the missing accessories.

For UK Mainland orders, we will meet the delivery costs for the return and replacement of the faulty product. Outside UK Mainland you will be liable for all the delivery charges for return and replacement of the faulty product.

Follow our Return Procedure to return the product.

Return of faulty goods after 28 days - If your product develops a fault after 28 days but within the warranty period then you can get it repaired for free. You can either return the faulty item back to us for repair or for some products, we can arrange for it to be repaired through one of the manufacturers' service agents. This does not apply to faults caused by accident, neglect, misuse, dropping, damage resulting from exposure to sand and water or failure to follow manufacturer's operating instructions.

You will be liable for all the delivery charges for return and replacement of the faulty product. Follow our Return Procedure to return the product.

THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUATORY RIGHTS

Returns Procedure-  In order to return a product back to us, simply contact our sales team on 020 8370 1820 or hello@poundstv.co.uk quoting your order number, date of purchase and stating how you wish to return the product. They will then email you back with a RAN (Returns Authorisation Number) and further instructions.

Once you have received the RAN you may return the product back to us using one of the following options:

Store
Return the product in person to our store:
Pounds
870-878 Green Lanes
London N21 2RS
(Remember to bring along your proof of purchase or RAN)

Delivery by courier
Send the product back to us at:

Pounds
870-878 Green Lanes
London N21 2RS

(Please ensure you get insurance cover for the full value of the product as we will not be liable for any loss or damage in transit)

Collection by our courier
Contact our Customer Services Team who will arrange collection through our courier. They will inform you how and when the product will be collected once arrangements have been made, and the cost.

(Please ensure the products are returned in the original packaging to avoid damage in transit and include a note quoting RAN and the reason for returning the product)

Online Dispute Resolution.
If we are unable to resolve a dispute, we may use Small Claims Mediation (UK) Ltd.  PO Box 10352, Oakham, Rutland LE15 0SY